On Writing for Executive Audiences
Writing is the process by which you put ideas and images into another person’s head. It’s magic. Done well, you transmit what you want and everyone understands what you meant. Done poorly, and bad things happen. Miscommunications. People run off and do the wrong things. Lots of wasted effort. Executives hate wasted effort. They hate it more than no effort.
Changing Another Person’s Mind
Tips for increasing your chances of verbally getting through to someone.
Active Listening: The Skill of Skills
There’s listening, and then there’s active listening, and neither one is waiting for the other person to shut up so you can talk. If you want to elevate your relationships and make more meaningful connections, active listening is your golden ticket.